Car Training...... Training for Your Role

I-CAR training is structured around your role as a collision industry professional. Within each role, there are three expected levels of knowledge that build upon each other. I-CAR courses will help you achieve the knowledge that is required for your role at each of the three levels. Training is available in a classroom setting, online, and through the Industry Training Alliance. Collision Repair Professionals Estimators inspect and analyze collision damaged vehicles to create a repair plan and apply pricing. Builds relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and sell work. Uses computers to write estimates and interact with other computer software. Also known as a customer service representative, stays in contact with customer during entire repair process, and works to address all customer concerns, and insures satisfaction when repairs are complete. A Steel Structural Technician restores structural dimensions and integrity to collision damaged vehicles. He or she uses measuring and frame equipment to diagnose damage and return damaged frame or unibody parts to manufacturer’s specifications. Hand tools and power tools are used to remove or repair damaged parts, weld as needed, and properly install new parts. This individual also works with a variety of metals and plastics, as well as glass, electrical, and mechanical parts. An Aluminum Structural Technician restores aluminum structural dimensions and integrity to collision damaged vehicles. He or she uses measuring and frame equipment to diagnose damage and return damaged frame or unibody parts to manufacturer’s specifications. Hand tools and power tools are used to remove or repair damaged aluminum parts, weld, and properly install new parts. This individual also works with a variety of metals and plastics, as well as glass, electrical, and mechanical parts. A Non-Structural Technician restores damaged vehicles to their original structural integrity, function, and appearance. This technician uses hand tools and power tools to remove or repair damaged parts, weld as needed, and properly install new parts. He or she works with a variety of metals and plastics, as well as glass, electrical, and mechanical parts. The Electrical/Mechanical Technician diagnoses and repairs collision-related mechanical damage including steering, suspension, air conditioning, engine, brake, and electrical systems. This individual uses measuring and alignment equipment to diagnose damage and return front and rear wheel alignments to manufacturer’s specifications. Hand tools and power tools are used to remove or repair damaged parts and properly install new parts. A Refinish Technician prepares and applies paint to repaired vehicles. Duties may include final sanding, masking, color mixing and tinting, spray booth operations, applying primers, sealers, color, and clear coats. He or she may need to blend color into adjacent panels for a better color match to existing vehicle paint. This individual works with potentially hazardous materials, so attention to safety and personal protection are essential. Vehicles must be correctly prepared and refinished to ensure proper adhesion, color match, and overall appearance. Insurance Professionals Auto Physical Damage Appraisers inspect, analyze, and evaluate damaged vehicles to create a comprehensive and accurate estimate of repair. These individuals travel to a vehicle’s location, which may include tow facilities, repair facilities, dealerships, and customer locations. They may work in a company drive-in claims center and use computers to write estimates and interact with other company computer software. Those in this role documents all aspects of claims investigation and processing and follows company claims processes that account for a fair and accurate settlement, customer satisfaction, and cost management.